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How can I help you? Part II Publisher Rea | 2010| English | PDF+MP3 | 191 pages | 153.36 Mb A coursebook for Hospitality professionals. It contains:• At a restaurant• Restaurant interactions• Room service/Restaurant problems and complaints• Serving the guest• Conferences/Seminars/Banquets• Tourism and recreation• Planning a tour• Applying for a job
Ready to Order - Longman Ready to Order is for students training to become or working as chefs, bartenders or waiting staff. It provides the language training they need to be operational in the fast-moving food and beverage industry.
The Language of Meetings The Language of Meetings is a lively course in the language of international meetings. It provides all the necessary language to ensure full and effective participation. Use the program that is regularly used by diplomats!
Talking Business: Making Communication Work ‘Talking Business: making communication work’ addresses the key issues in communication within organizations, supported by case studies taken from experience of working with global businesses. It provides a coherent theory of business communication and shows how a radical difference to communication practice and business performance can be made. The authors employ an interactive structure throughout with signposts to link related cases and chapters. Internal communication is a growing field with the number of specialists increasing worldwide. In spite of this, and vast increases in spending on communication, research shows that organizations are finding it difficult to raise the number of employees who feel well informed. Now, more than ever, internal communication does not just concern communication managers. In today’s lean organizations line managers are taking on more and more of the burden of employee communication and managers of remote offices have to be their own communication managers. Talking Business: making communication work Provides an explanation of the main themes in business communication. It clarifies the complex networks of communication in organizations and how these can be used to best advantageIncludes case studies from global business and signposts to aid clarification and comprehension
Improve Your English: English in the Workplace Improve Your English: English in the Workplace combines the video advantages of DVDs with the educational benefits of fluent American English speakers in unscripted interviews. You will benefit from hearing real people–men and women from various regions and occupations–having spontaneous conversations about the workplace, their jobs, and careers. The DVD also has a transcript and workbook designed to refine your listening and speaking skills.
How To Become A Better Negotiator 2nd Edition Whether it’s at home or at work, so much of our lives involves negotiating to get what we want. From negotiating a higher salary, to lowering costs from suppliers, to hammering out a new contract with a major customer, or even deciding where to go on vacation, the only way to consistently arrive at successful conclusions is to master the art of negotiation. Updated with completely new tactics and strategies, “How to Become a Better Negotiator” lets readers in on the same high-level skills that experienced negotiators use. Packed with fill-in-the-blank sections, tips, quizzes, and chapter reviews, the book covers important topics such as listening, assertiveness, and how to deal with hostile opponents. In addition, the book now features new chapters on: • preparation, including identifying issues and interests, and determining alternatives to a deal and reserve price • the five basic steps of negotiation and “doing the deal” • and typical negotiating pitfalls and how to avoid them.
Telephoning in English Third Edition Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study.
High Season Student’s Book | Teacher’s Book High Season is a topic-based course for trainees and employees in the hotel and tourist industry. It introduces and practices the language skills necessary for dealing with English-speaking guests and for negotiating with English speakers within the industry.
Highly Recommended New Edition - English for the Hotel and Catering Industry Student’s Book | Class Audio CD | Workbook | Teacher’s Book Highly Recommended is a popular elementary-level course for younger adult learners on hotel and catering courses in schools and colleges, or people training for a career in the hospitality sector. The New Edition has been extensively revised and updated to take account of changing practices and new technologies such as computerized reservation systems.
